Feedback and Complaints
The CDPP values all feedback and complaints received and uses these learnings to improve its processes and practices.
Please do not report any crime directly to the CDPP as we do not investigate crimes.
Crimes against Commonwealth law must be reported to the Australian Federal Police or you can contact your relevant state/territory police, or your nearest police station.
Making a complaint
Complaints from members of the public, including witnesses, victims, defendants and others may be made to the CDPP via our Feedback and Complaints e-form or via email.
A complaint may relate to a particular matter such as a decision not to proceed with a prosecution, a sentence handed down or a decision not to appeal. It may also relate to the conduct of CDPP staff or of barristers briefed by the CDPP in a particular case.
So that we can respond quickly and effectively to your complaint we ask that you provide as much detail about the matter as you can, as indicated in our e-form.
If you prefer, you can also send an email to: FeedbackandComplaints@cdpp.gov.au, but make sure you include the following:
- details of the decision/case/issue/incident, including a CDPP file number (if known)
- details of what the complaint is about
- details of who was involved
- details of the outcome or action you are seeking to resolve your complaint.
All complaints received will be considered:
You can expect to receive an acknowledgement of your complaint within two business days.
For more information refer to the CDPP National Legal Direction on Feedback and Complaints.
Feedback can also be provided to the CDPP via this e-form. Providing feedback is different to making a complaint. Feedback can be positive and relate to the way a CDPP staff member, a barrister briefed by the CDPP or the CDPP as a whole has dealt with a matter or it may highlight procedural or related issues encountered by the person providing feedback from which the CDPP can learn. Your feedback will always be considered but you may not necessarily receive a response or acknowledgement.